Product Support
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Device Support
Vacuum Cleaners
Whilst we may not have your exact model, here are the most frequently encountered issues and FAQs that should get you up and running again.
If you're still having any issues, call us on 03456 100 391 for further help.
Frequently asked questions
Reasons why your vacuum may not be picking up
Hair
One of the most common items that can cause a blockage is hair. Hair can easily become tangled around the brush roller, causing it to stop spinning. To resolve this issue, you can use a pair of scissors to cut away the tangled hair. You may also need to use a comb to remove any remaining debris.
Small objects
Another common item that can block vacuum cleaners is small objects such as coins, toy parts, and paper clips. These items can get stuck in the hose part of the vacuum. To remove the blockage, turn off the vacuum cleaner and unplug it from the outlet. Use a long, thin object such as a coat hanger to remove the object from the hose. Avoid using your fingers as this could result in injury.
Food debris
Food debris is another common item that can block a vacuum cleaner. This is especially true for bagless vacuum cleaners that do not have a dustbin or bag to collect debris. The food debris can get stuck in the filters, causing a blockage. To resolve this issue, remove the filters and clean them thoroughly. You may also need to clean the vacuum cleaner's canister or dustbin.
Paper and plastic bags
Some vacuum cleaners are designed to work with paper or plastic bags. If you use the wrong type of bag or fail to replace the bag when it is full, it can cause a blockage. To resolve this issue, turn off the vacuum cleaner and unplug it from the outlet. Remove the bag and replace it with the correct type of bag. If the bag is not full, you can empty it and reuse it.
Clogged filters
Filters are an essential part of a vacuum cleaner, as they help to trap dust and debris. If the filters become clogged, it can cause a blockage, preventing the vacuum cleaner from working correctly. To resolve this issue, remove the filters and clean them thoroughly. Some filters are washable, while others may need to be replaced. Seek advice from the vacuum manufacturer for best practices.
Tips to lengthen your vacuum's life
Change the vacuum bag regularly: one of the easiest things you can do to prolong the life of your vacuum cleaner is to change the bag regularly. A full bag can put stress on the motor, causing it to overheat and burn out. So, be sure to change the bag before it gets too full.
Clean the filter: the filter is another essential component of your vacuum cleaner that needs to be cleaned regularly. A dirty filter can reduce the suction power of your vacuum and put additional stress on the motor. So, clean the filter according to the manufacturer's instructions.
Clean the brush roll: the brush roll can become clogged with hair, dust, and other debris, reducing its effectiveness. So, be sure to clean the brush roll regularly, removing any hair or debris that may be tangled around it.
Use the right attachments: using the wrong attachments can damage your vacuum cleaner or reduce its effectiveness. So, be sure to use the right attachments for the job, and don't force them if they don't fit into a gap properly.
Store your vacuum properly: storing your vacuum cleaner properly can help prevent damage and prolong its life. Keep it in a dry, cool place, and don't let it get wet.
Understanding different floor types
Hardwood, laminate or vinyl floors: some of these floor types can be delicate and easily scratched with the wrong cleaning method. To ensure no scuffs or scratches occur you may wish to adjust the suction power to a lower level, and use a soft crevice tool to get into harder to reach spots.
Carpeted floors: carpeted floors can be difficult to clean, especially if they are heavily soiled. To clean carpeted floors with a vacuum cleaner you may need to adjust the suction power to be at its strongest, and you may require a crevice tool to reach within any edges and corners.
Tile floors: tile floors are relatively easy to clean with a vacuum cleaner. Make sure to adjust the suction power to a level that will not damage the grout or the tiles, but still apply enough suction to lift debris from the grout lines.
Artificial grass: it's advised that you do not vacuum artificial grass. Vacuuming can damage the grass and may expose your vacuum to water or damp conditions.
Car interiors: car interior materials and floor matting can often be a magnet for debris to get stuck within. It's advised that you use a crevice tool with a brush attachment for the best results.
Understanding which tool is best for the job
Stairs: to clean stairs, use a vacuum cleaner with a crevice tool or a stair tool. These tools are designed to fit into the tight spaces between each step, making it easy to remove dirt and debris.
Hard-to-reach areas: there are many hard-to-reach areas in your home, such as behind furniture and in corners. To clean these areas, use a crevice tool or an extension wand. These tools can reach into tight spaces and make it easy to remove dirt and debris.
Pet hair: to remove pet hair from your furniture and floors, use a pet hair tool or if your vacuum does not come with a specific pet hair tool, a crevice tool with a brush attachment. These tools are designed to pick up hair and dander.
Curtains and drapes: curtains and drapes should be cleaned with an upholstery tool or a soft brush attachment, with a low level suction. These tools will help to remove dust and dirt from your curtains and drapes without causing any damage.