Product Support
Get your device running smoothly with our universal product troubleshooting.
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Device Support
Television
Whilst we may not have your exact model, here are the most frequently encountered issues and FAQs that should get you up and running again.
If you're still having any issues, call us on 03456 100 391 for further help.
Frequently asked questions
How to navigate your television channels
Channel Guide
Most TVs will have a channel guide that will display a list of current and upcoming programming for each channel you have access to. You can use this guide to find which programs you want to watch and at what time!
Favourites
Your TV will also likely come with a feature that lets you create a list of your favourite channels so that you can revisit them easily.
Blocking channels
This is a feature that lets you restrict access to certain channels that you might not want to watch, that may contain sensitive or inappropriate programming. This feature will likely be in the parental controls section of your TV’s settings.
How to use smart TV features
Voice assistants
Just like other smart devices such as smart speakers, smart TVs can come with voice assistants. This is a feature that allows you to control your device with your voice. To interact with your smart assistant, you will usually have to press or hold down a button on your remote control and speak your command.
Apps
Smart TVs will also come with a suite of available apps that you can use. These are usually streaming apps such as Netflix or Disney+ and will be accessible via your TVs menu.
OLED's and QLED's, what's the big difference?
To break it down simply, QLED and OLED refer to the different types of technology within the screen, so the main differences will feature around the picture quality:
QLED
Longevity: not susceptible to screen burn
Picture: will provide an impressive array of true to life colours
Brightness: able to achieve a higher level of brightness than possible on an OLED
Availability: comes in an array of sizes starting at 32'' and upwards
Refresh rate: Up to 200Hz
OLED
Longevity: susceptible to screen burn. Screen colours may fade over time
Picture: Will provide an impressive array of true to life colours, however the black contrast will reach a deeper tone than physically possible on a QLED screen
Brightness: able to achieve a standard brightness level
Availability: sizes are usually only available in 48'' and upwards. As you'd expect, this impacts the starting price point
Refresh rate: Up to 120Hz
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