Product Support
Get your device running smoothly with our universal product troubleshooting.
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Device Support
Fans, Heaters & Purifiers
Whilst we may not have your exact model, here are the most frequently encountered issues and FAQs that should get you up and running again.
If you're still having any issues, call us on 03456 100 391 for further help.
Frequently asked questions
Best care tips for Fans
Here is our suggested care advice for fans:
Fans
- Fans can accumulate dust, resulting in dust being pushed into the air when in use. It's good to wipe your fan regularly to avoid this.
- Try to avoid using multiple extension leads with your fan. Using multiple leads is a fire hazard and not advised.
- Do not put your fan near to water or any moisture.
Best care tips for Heaters
Here is our suggested care advice for heaters:
Heaters
- Position your heater in a safe location that is not overcrowded. It's good to make sure that there are no loose materials or anything flammable within direct contact of the device.
- Never leave the device unattended.
- Keep an eye out for a build up of dust on the heater. It's good to keep it clean in order to avoid this. Read the manufacturer's instructions for the best advice on keeping it clean.
- Try to avoid using multiple extension leads. Using multiple leads is a fire hazard and not advised.
Heaters
- Position your heater in a safe location that is not overcrowded. It's good to make sure that there are no loose materials or anything flammable within direct contact of the device.
- Never leave the device unattended.
- Keep an eye out for a build up of dust on the heater. It's good to keep it clean in order to avoid this. Read the manufacturer's instructions for the best advice on keeping it clean.
- Try to avoid using multiple extension leads. Using multiple leads is a fire hazard and not advised.
Best care tips for Purifiers
Here is our suggested care advice for purifiers:
Purifiers
- Keep the purifier in a location that allows it to effectively circulate. Avoid obstructing the intake valves.
- Make sure to replace any filters regularly. Check the manufacturer's guidance for best practice on this.
- Try to avoid using multiple extension leads. Using multiple leads is a fire hazard and not advised.
Purifiers
- Keep the purifier in a location that allows it to effectively circulate. Avoid obstructing the intake valves.
- Make sure to replace any filters regularly. Check the manufacturer's guidance for best practice on this.
- Try to avoid using multiple extension leads. Using multiple leads is a fire hazard and not advised.