You can find your product code on your email confirmation or on your in-store receipt.
It can usually be found as an eight-digit code.
Enter your code below to go to your product's support page.
Please ensure that the entered code is 8 digits long
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Try using our product support page to find your device. If you're still having issues, call us on 03456 100 391 for further help.
Find your model number
For TVs:
You can usually find your model number on the back of your TV located on a sticker, or on the box it came in.
If your TV is mounted and you can’t see the back, you may also be able to find the model number in your TV’s menu options or user manual.
For anything else:
You can often find your product’s model number on the box it came in, on the front, back or bottom of the device, or in the user manual it came with. You may even be able to find its model number on your Bluetooth settings if you have your product linked or within a linked smart app.
Multiple devices found
Product Code:
Choose one of the products below to get support for your device.
Product support
Get your device running smoothly with one of our product guides. Select one of our categories below to get started or alternatively, use the dropdown box.