You can find your product code on your email confirmation or on your in-store receipt.
It can usually be found as an eight-digit code.
Enter your code below to go to your product's support page.
Please ensure that the entered code is 8 digits long
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Try using our product support page to find your device. If you're still having issues, call us on 03456 100 391 for further help.
Find your model number
For phones, iPads and tablets:
For most phones and tablets, you can generally find your model number by accessing the Settings or Options app, then click About phone/tablet, or similar. You may also find the model of your product on the box or in the user manual if it was supplied with one.
For iPads, you can often find this by accessing Settings, tapping General, and then About. Your model number will be displayed under the Model Name heading.
For smart devices and anything else:
You can often find your product’s model number on the box it came in, on the front, back, or bottom of the device, or in the user manual it came with. You may even be able to find its model number on your Bluetooth settings if you have your device linked or within a linked smart app.
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Choose one of the products below to get support for your device.
Product support
Get your device running smoothly with one of our product guides. Select one of our categories below to get started or alternatively, use the dropdown box.