You can find your product code on your email confirmation or on your in-store receipt.
It can usually be found as an eight-digit code.
Enter your code below to go to your product's support page.
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Try using our product support page to find your device. If you're still having issues, call us on 03456 100 391 for further help.
Find your model number
For iPads and tablets:
For iPads, you can often find this by accessing Settings, then tapping General, and then About. Your model number will be displayed under the Model Name heading.
For all other tablets, you can generally find this by accessing the Settings or Options app, then click About tablet, or similar. You may also find the model of your product in the user manual if it was supplied with one.
For PCs, laptops and Apple computers:
You can usually find the model number in Settings, then About device, or on a sticker on the back of the product. This may also be available on the box that it came in or in its user manual.
For Apple computers, Click About This Mac from the Apple menu at the top left-hand corner of your screen. Your model number information can be found here.
For anything else:
You can often find your product’s model number on the box it came in, on the front, back or bottom of the device, or in the user manual it came with. You may even be able to find its model number on your Bluetooth settings if you have your device linked, or within a linked smart app.
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Product support
Get your device running smoothly with one of our product guides. Select one of our categories below to get started or alternatively, use the dropdown box.